Home > Questions and answers
Questions and answers
The answers to what people ask us most.
How do I order?
Press “Order now” on the product, write your name, mobile number and address, and press “Confirm order”. That is all.
Why do you call me?
A real person calls to check your address and your order, so that the parcel arrives in the right place. It takes about a minute.
When do I pay?
Only when the courier brings your parcel. You pay in cash, to the courier, at your door.
Do I need a credit card?
No. You never pay online and we never ask for card details.
How long does delivery take?
Usually 2–4 working days after we have talked to you on the phone.
Is delivery really free?
Yes. The price you see is the price you pay.
What if I am not at home?
The courier will call you to arrange another time.
What if I do not like the product?
You have 14 days from the day you receive it to send it back.
What if the product stops working?
All products have a 2-year legal warranty. Contact us and we will solve it.
Is this website safe?
Yes. You only give your name, phone and address, and we use them only to deliver your order. You can read more in our privacy page.
Can I change or cancel my order?
Yes, as long as it has not been sent. Write to support@e3buy.com.
Who do I talk to if I have a problem?
Our team is available at support@e3buy.com. Support hours: Every day, 08:00 to 20:00 Central European Time.